Help Centre
wj12 Frequently Asked Questions
From opening an account to deposits, withdrawals, bonuses, and safe gaming — find answers to all your questions here.
Welcome to wj12. This FAQ page has been created to answer the most common questions from Bangladeshi players. Whether it's account registration, depositing via bKash or Nagad, using bonuses, or understanding the rules of cricket betting — you can find quick answers in the sections below. If your question is not listed here, our 24/7 live chat support is always ready.
Group 1
Account and Registration
To open an account at wj12, you need an active mobile number, a valid email address, and a secure password.
The registration process is entirely online and takes only a few minutes. After submitting your details, a
verification code will be sent to your mobile. Once you enter the code, your account will be activated.
Yes. wj12 is only for people aged 21 and above. When opening an account, you must confirm that
you are 21 or older. We take responsible gaming seriously and participation by minors is strictly prohibited.
No. Only one account per person is allowed. If multiple accounts are found under the same person's name, they may
be suspended and bonuses may be cancelled. wj12 always follows this policy to ensure safe and fair gaming.
Click the "Forgot Password?" option on the login page. Enter your registered mobile number or email and you will
receive a reset link or code. Enter the code and set a new password. For any issues, contact wj12's live chat
support — we are available 24/7 to help.
wj12's mobile-friendly website can be used directly from your smartphone's browser. The site works smoothly on any Android
or iOS device. You do not need to install a separate app for the full gaming experience.
Group 2
Deposits and Withdrawals
Deposits via bKash are nearly instant. Your wj12 account balance is updated as soon as the payment is successful.
The minimum deposit amount is ৳200. If there is a delay due to a network issue, let us know
via live chat — we will resolve it quickly.
wj12 supports Bangladesh's most popular payment methods: bKash, Nagad,
Rocket, Upay, and bank transfer. The minimum deposit
is ৳200 for any method and there are no extra fees.
Withdrawals via Nagad generally take 30 minutes to 3 hours. Once your withdrawal
request is verified, the funds will reach your Nagad account within that time. The minimum withdrawal amount is ৳500.
wj12 does not charge any withdrawal fee on its end. However, your bank may apply its own transfer charges — this
depends entirely on your bank's policy. Withdrawals can be made to any Bangladeshi bank, including Dutch-Bangla, City, BRAC, Islami, or Sonali Bank.
For security purposes, wj12 may verify your identity when you make a large withdrawal for the first time. Submitting
your national ID or another valid document will speed up the process. This is done solely to ensure
the security of your account.
Yes, Rocket (Dutch-Bangla Mobile Banking) is one of the supported payment methods at wj12. Deposit a minimum of
৳200 via Rocket to start playing. Your balance is updated as soon as the transaction is successful.
Group 3
Games and How to Play
To bet on BPL (Bangladesh Premier League) matches, first log in to your account and go to the Cricket section.
Select the match, choose your market (match winner, top run scorer, etc.), and enter your bet amount.
Check the odds carefully before placing your bet. Bets can be cancelled up until the match begins.
Slot games from top providers including PG Soft, Pragmatic Play, and JILI are available at wj12. Popular titles such as Fortune Tiger,
Gates of Olympus, and Fortune Gems are all here. Visit the game lobby and search by provider or category to find what you want.
wj12's live casino features games from well-known providers like Evolution Gaming and Ezugi. You'll find a variety of table games including live roulette,
live blackjack, live baccarat, and Sic Bo. The full experience of playing with a real dealer is available directly in your browser.
RTP (Return to Player) is a measure of how much money, on average, a game returns per ৳100 wagered over the long term.
Generally, a higher RTP means the game pays back more over time. However, each round depends on independent random outcomes — RTP is not a guarantee of winning.
Yes. Almost all games at wj12 work equally well on a mobile browser. Slots, live casino, cricket betting — everything
is accessible from Chrome or Safari on your Android or iOS phone. Keep a fast internet connection for the best experience.
Yes, wj12 offers live betting on major cricket tournaments including T20 World Cup and IPL. Odds update in
real time during a match and you can place bets across various markets. Check the cricket section for the latest matches.
Group 4
Bonuses & Promotions
The wj12 welcome bonus is 120% on your first deposit, up to ৳20,000.
For example, if you deposit ৳1,000, you will receive a ৳1,200 bonus and your total balance will be ৳2,200.
The bonus is added automatically at the time of your first deposit.
A wagering requirement means how many times you must bet the bonus amount before you can withdraw it. The wagering requirement for the wj12 welcome bonus is 25x. That means if you receive a ৳1,200 bonus, you need to place a total of ৳30,000 in bets to become eligible for withdrawal.
wj12 has three VIP tiers — Bronze, Silver, and
Gold. The more you play, the higher the tier you reach. Bronze offers up to 0.3% weekly cashback, Silver up to 0.7%, and Gold up to 1.0%.
Yes, wj12 regularly runs reload bonuses, cashback offers, and special tournament promotions for members.
Check the promotions page for the latest offers or ask via live chat. Attractive offers are also available during Eid and special cricket seasons.
Bonus eligibility depends on the terms and conditions of the specific offer. Generally, bonuses can be used on slot games, cricket betting, and live casino. However, some games may contribute less towards wagering calculations. See the terms and conditions page for details.
Group 5
Security & Responsible Gaming
wj12 uses SSL encryption to protect your personal and financial information. All data transmitted between our servers
and your browser is encrypted. We never sell your information to third parties.
You can find more details in our privacy policy.
Absolutely. wj12 takes responsible gaming very seriously. If you feel that gaming is affecting your daily life or financial situation, please let our live chat support know. We will help you set up self-exclusion or a deposit limit.
Self-exclusion is the option to temporarily or permanently close your account for a set period. To activate it,
contact wj12 via live chat or send a request to [email protected]. We fully respect your decision and will process it promptly.
Yes. You can set a daily, weekly, or monthly deposit limit if you wish. This is an effective way to control overspending. To set a limit, make a request via live chat. wj12 always encourages responsible gaming practices.
Change your password immediately and notify wj12 via live chat. Our security team
will review your account activity and, if necessary, temporarily secure it. You can also report the issue by email
at [email protected].
Still have questions? Contact support
Our Bengali-speaking support team is available 7 days a week, 24 hours a day.
Join Live Chat